I used to work for a computer company, and one of our customers in Jacksonville called to say
our computer couldn't communicate with any of the other computers on base. The company
dutifully flew me down there to troubleshoot in person. I did some tests on our computer, and
everything checked out, but sure enough, it couldn't talk to any of the other computers. I
asked the folks there if the other computers could talk to each other. Nope, nobody was
talking to anybody. Was it possible the other computers were all broken? I asked if I could get
access to the other computers. They said it was okay, and I logged in to one of them to investigate.
It was misconfigured, so I reconfigured it. Sure enough, it could then talk to our computer.
I proceeded to go through the rest of the other vendors' computers, fixing them one at a time.
When I was done, all of the computers could talk to all of the other computers, which caused
the customer to believe that I had been right all along and the other computers had indeed
been the broken ones - the ones whose own vendors had been unable to fix. Our company
came off looking really good, fixing all the other vendors' computers after the other vendors
had been there and simply blamed everybody else (as I too had, originally - but I had been
The customer said to let them know any time I felt like a trip to Jacksonville, they'd be glad to
invent a problem and request to have me come down to "fix" it.